Privacy Policy

Overview and scope

This Privacy Policy explains how 333a collects, stores, processes, and protects personal data in relation to the 333a website, its mobile applications, and related services (collectively the “Platform”). It covers data you provide directly, data generated through your use of the Platform, and data received from third parties where legally permissible.

Data controller and contact details

333a is the data controller responsible for your personal data. If you have questions about this Policy or wish to exercise your data rights, please contact our designated data protection contact: privacy@333a. We may appoint a Data Protection Officer or equivalent privacy contact to assist with inquiries under applicable data protection laws.

What personal data we collect

  • Account data: name, date of birth, username, password (stored in hashed form), email address, mailing address, and telephone number.
  • Verification data: copies or images of government-issued identification, proof of address, and related documents necessary to verify identity and comply with regulatory requirements.
  • Payment data: transaction history, deposit and withdrawal records, currency, amounts, and limited payment details such as the last four digits of payment cards used.
  • Gaming data: account balances, bets placed, outcomes, bonuses claimed, winnings, and overall activity on the Platform.
  • Device and usage data: IP address, approximate location, browser and device information, operating system, and information about how you interact with the Platform (pages visited, features used, timestamps).
  • Communication data: correspondence with our customer support, chat transcripts, and recorded calls where legally permissible and for quality and security purposes.
  • Marketing data: responses to marketing campaigns, consent status for marketing communications, and engagement with promotional materials.
  • Special categories and risk-related data: information related to fraud prevention, responsible gambling, and, where required, limited health or behavioral indicators that you voluntarily provide in the course of communication with us.
  • Public and third-party data: information obtained from publicly accessible sources or from third-party providers as permitted by law to support identity verification and compliance activities.
  • Cookie data: technical identifiers and usage data collected through cookies and similar technologies as described in our Cookies Policy.

How we collect data

  • Direct collection: data you provide when creating an account, updating profile information, or communicating with us.
  • Automatic collection: data generated through your use of the Platform, including device and usage information and cookies.
  • Third-party sources: data from verification providers, payment processors, and other service providers to verify identity, process transactions, and support service delivery, all in accordance with applicable law.

How we use personal data

  • To provide and manage the Platform: create and maintain user accounts, grant access, process gaming activities, manage payments, and notify users of changes to the Platform or terms.
  • Security and integrity: protect networks, detect and prevent fraud, unauthorized access, and other security risks.
  • Regulatory compliance: perform identity verification, comply with anti-money laundering, know-your-customer, age checks, and licensing requirements.
  • Customer support and communication: respond to inquiries, resolve issues, and provide service improvements.
  • Marketing and personalization (with consent or where legally permissible): tailor offers and communications, assess campaign effectiveness, manage loyalty and promotions.
  • Research and development: anonymize data and analyze trends to improve the Platform and user experience.

Legal bases for processing

  • Performance of a contract: data necessary to create and operate your account and deliver the Platform’s services.
  • Legal obligations: compliance with regulatory and licensing requirements, tax and financial reporting, and law enforcement requests.
  • Legitimate interests: security, fraud prevention, and system integrity, as well as product improvement and marketing optimization.
  • Consent: marketing communications and, where applicable, specific data processing activities with your consent.
  • Public interest: measures to ensure safe and fair participation in gaming activities and to protect the rights of others.

Sharing and international transfers

  • Group and service providers: data may be shared with entities within our corporate group and with service providers that support Platform operations (e.g., hosting, payment processing, customer support, KYC/AML services, analytics, and compliance).
  • Regulatory and protection measures: data may be disclosed to regulators, auditors, or law enforcement authorities as required by law or to protect rights and safety.
  • Data processing arrangements: we use data processing agreements to ensure adequate protections and only act for the purposes described in this Policy.

Data retention and deletion

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. In general, data relating to the active customer relationship is retained for the duration of the relationship and for a period afterward required by applicable law or regulatory obligations. After the retention period expires, data is securely deleted or anonymized unless a longer retention is legally required or permitted.

Security of data

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encryption in transit, regular security assessments, and incident response protocols. Access to personal data is limited to personnel with a legitimate need to process the data in connection with the Platform’s operations.

Cookies and tracking technologies

We and our service providers use cookies and similar technologies to enhance the Platform’s functionality, analyze usage, and personalize content. You may manage cookie preferences through provided controls; disabling cookies may affect certain features or services.

Your rights

  • Access and rectification: request confirmation of whether we hold your data and request corrections if needed.
  • Deletion: request deletion of data, subject to applicable legal obligations.
  • Restriction and objection: restrict processing or object to processing, where legally permissible.
  • Data portability: receive your personal data in a structured, commonly used format and transmit to another controller where feasible.
  • Right to withdraw consent: withdraw consent for processing, including marketing, without affecting the lawfulness of processing based on consent before withdrawal.
  • Complaint: lodge a complaint with a supervisory authority if you believe your rights under data protection laws have been violated.

Children

The Platform is not intended for children. We implement age verification measures to prevent use by minors, and we do not knowingly collect personal data from individuals under the applicable minimum age for gambling.

Marketing communications and preferences

You may opt in or out of marketing communications. When you opt in, we may send promotional offers, event notices, and updates relevant to our services. You may withdraw consent at any time by using the unsubscribe options or by contacting privacy@333a.

How to exercise your rights

To exercise any of your rights, contact privacy@333a. We may require verification of your identity to fulfill requests. We will respond within the timeframes required by applicable law and provide information about actions taken or the reasons for any refusal.

Changes to this privacy policy

We review and may update this Policy from time to time. When changes are material, we will provide notice through the Platform or another appropriate method to ensure you are informed before the changes take effect. Continued use of the Platform after changes constitutes acceptance of the revised policy.